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Log a Warranty Claim

For all appliance, sink & tap warranty issues please see below. All other warranty issues continue to the form below.


Log a Warranty Claim

Kitchen Warranty

This warranty certificate is issued by KWB Group Pty Ltd ACN 159 809 328 trading as “WALLSPAN WARDROBES”, to the original purchaser of the warranted products and workmanship (defined below). This warranty certificate (warranty) is in addition to any statutory rights or remedies you may have.

This warranty certificate (warranty) is in addition to any statutory rights or remedies you may have.


MANUFACTURER PRODUCT WARRANTY

This warranty covers the following products which are covered by the manufacturer’s warranty at time of purchase;

Manufacturers Product Years Warranted
Blum Hardware & Accessories Lifetime
Hafele Hardware & Accessories Lifetime
Hettich Hardware & Accessories Lifetime
Oliveri Sinks Lifetime
Karndean Loose-lay Flooring Lifetime
Tiles (Splash-backs & Floors) 10
Cabinets (Carcass Only) 10
Caesarstone Benchtops 10
Oliveri Taps 10
Doors & Panels 7
Drawer Fronts 7
Laminate Benchtops 7
Solid Surface Benchtops (Acrylic) 7
Handles & Knobs 5
Electrical Appliances Excluding Microwaves (Electrolux, Westinghouse and Chef) 2
Microwaves (Electrolux, Westinghouse and Chef) 1
Lighting 1
Wire Accessories 1

NOTE: Any other materials included in the kitchen not listed above are also subject to being warranted by the relevant manufacturers.

If the defective product falls under the manufacturer’s warranty, WALLSPAN will, at its option, either:

  • Arrange repair of the defected warranted product by the manufacturer; or
  • Arrange replacement of the defective warranted product by the manufacturer.

If a warranted product is no longer available and cannot be repaired, the manufacturer, at its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour. The manufacturer however, cannot guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.


10 YEAR WORKMANSHIP WARRANTY

WALLSPAN warrants to the original purchaser that the purchased product will be free from defective workmanship. This warranty only applies if the purchased products are properly maintained and used for normal domestic use.  The warranty applies for a period of ten (10) years from the date of delivery of the purchased products. If WALLSPAN is liable under the warranty, will at its option, either:

  • Arrange repair of the defective workmanship; or
  • Arrange replacement of the part required due to defective workmanship.

If a warranted product effected by the defective workmanship is no longer available, WALLSPAN, in its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour, however WALLSPAN will not guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.


EXCLUSIONS

This warranty is null and void if any person, other than a WALLPSAN authorised representative installs, repairs or alters the warranted products without the prior consent of WALLSPAN. This warranty does not apply in relation to any damage to the warranted products caused by any of the following;

  • wear and tear suffered through normal use (including scratches and cuts) or damage caused by impacts or accidents;
  • use of inappropriate chemicals;
  • mistreatment, negligent use or misuse;
  • insufficient or improper care (including inappropriate use of cleaning products);
  • fading, discolouration or damage caused by exposure to intensive or excessive light including ultra violet light, moisture or heat (including excessive steam on doors, panels, drawer fronts and cabinets);
  • alterations, modifications or use of the Warranted Products which is beyond or inconsistent with the supplied product instructions and which has not been authorised by KITCHEN CONNECTION; or
  • over exposure to heat or water.

WALLSPAN will not, under any circumstances, be liable for indirect, special or consequential loss or damages (such as loss of use, inconvenience, loss or damage to personal property). In no event shall the WALLSPAN liability, under this warranty for a warranted product, exceed the purchase price of that warranted product or its replacement. WALLSPAN’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


PROOF OF WARRANTY CLAIM

Claims will not be accepted unless the original proof of home ownership and product purchase invoice and date is provided together with the appropriate warranty certificate (at time of purchase) is supplied to WALLSPAN. The warranty is personal to the original purchaser of the warranted products and may not be assigned or transferred, including to any subsequent purchaser of the property upon which the warranted products are installed. WALLSPAN reserves the right have any alleged faulty product inspected by an authorised WALLSPAN representative prior to any claim being processed. If the inspection reveals that this warranty does not apply, than the customer must pay a $100.00 inspection fee.

Wardrobe Warranty

This warranty certificate is issued by KWB Group Pty Ltd ACN 159 809 328 trading as “WALLSPAN”, to the original purchaser of the warranted products and workmanship (defined below). This warranty certificate (warranty) is in addition to any statutory rights or remedies you may have.

MANUFACTURER PRODUCT WARRANTY

This warranty covers the following products which are covered by the manufacturer’s warranty at time of purchase;

Manufacturers Product Years Warranted
Internals (carcase only) 7
Doors 7
Panels 7
Drawer Fronts 7
Wheels 7
Glass 2
Lighting 1
Hafele Hardware & Accessories Lifetime

Note: Any other materials included in the wardrobe not listed above are also subject to being warranted by the relevant manufacturers.

If the defective product falls under the manufacturer’s warranty, WALLSPAN will, at its option, either:

  • Arrange repair of the defected warranted product by the manufacturer; or
  • Arrange replacement of the defective warranted product by the manufacturer.

If a warranted product is no longer available and cannot be repaired, the manufacturer, at its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour. The manufacturer however, cannot guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.


10 YEAR WORKMANSHIP WARRANTY

WALLSPAN warrants to the original purchaser that the purchased product will be free from defective workmanship. This warranty only applies if the purchased products are properly maintained and used for normal domestic use.  The warranty applies for a period of ten (10) years from the date of delivery of the purchased products. If WALLSPAN is liable under the warranty, will at its option, either:

  • Arrange repair of the defective workmanship; or
  • Arrange replacement of the part required due to defective workmanship.

If a warranted product effected by the defective workmanship is no longer available, WALLSPAN, in its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour, however WALLSPAN will not guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.


EXCLUSIONS

This warranty is null and void if any person, other than a WALLSPAN authorised representative installs, repairs or alters the warranted products without the prior consent of WALLSPAN. This warranty does not apply in relation to any damage to the warranted products caused by any of the following;

  • wear and tear suffered through normal use or damage caused by impacts or accidents;
  • use of inappropriate chemicals;
  • mistreatment, negligent use or misuse;
  • insufficient or improper care (including inappropriate use of cleaning products);
  • fading, discolouration or damage caused by exposure to intensive or excessive light including ultra violet light, moisture or heat (including excessive steam on doors, panels, drawer fronts and cabinets);
  • alterations, modifications or use of the Warranted Products which is beyond or inconsistent with the supplied product instructions and which has not been authorised by WALLSPAN; or
  • over exposure to heat or water.

WALLSPAN will not, under any circumstances, be liable for indirect, special or consequential loss or damages (such as loss of use, inconvenience, loss or damage to personal property). In no event shall the WALLSPAN liability, under this warranty for a warranted product, exceed the purchase price of that warranted product or its replacement. WALLSPAN’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


PROOF OF WARRANTY CLAIM

Claims will not be accepted unless the original proof of home ownership and product purchase invoice and date is provided together with the appropriate warranty certificate (at time of purchase) is supplied to WALLSPAN. The warranty is personal to the original purchaser of the warranted products and may not be assigned or transferred, including to any subsequent purchaser of the property upon which the warranted products are installed. WALLSPAN reserves the right have any alleged faulty product inspected by an authorised WALLSPAN representative prior to any claim being processed. If the inspection reveals that this warranty does not apply, than the customer must pay a $100.00 inspection fee.

Electrolux, Westinghouse, Chef and Oliveri Warranty Claim

FOR ELECTROLUX, WESTINGHOUSE & CHEF WARRANTY ISSUES

Call the Service Department on 13 13 49

Please ensure you have:

  1. Model No. of product (this is easily found on the appliance)
  2. Serial Number (generally on base or back of unit)
  3. Fault description (be specific as possible)
  4. Proof of Purchase (use your KWB Invoice)
  5. Contact details, name, address and contact number

FOR OLIVERI SINK AND TAPS

Please contact T2 Services Pty Ltd for assistance on:

Ph: (07) 5596 0738
Fax: (07) 5527 3353
Email: oliveri@t2services.com.au

Please note: If a warranty service call finds that the sink does not have a genuine manufacturing fault, T2 Services Pty Ltd reserves the right to pass on any callout fee to the householder.

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